Category Archives: General

Fearless IT Service Ops at ITSM Fusion 2016

We had the opportunity to attend Fusion 2016 at the MGM Grand hotel in Las Vegas last week with Effect-Tech as our booth sponsor. We met hundreds of attendees and demoed Service Advisor to dozens of individuals that were interested in solving issues faster, with less effort, and driving down mean time to resolution. Virtually…
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3 Easy Steps to Effective IT Service Ops

This post was originally posted on the Effect-Tech website and I am re-posting it here. I recently had the chance to speak to a couple of potential customers looking to address long-standing issues that their current IT ops tools don’t cover. One of these companies has a number of existing monitoring tools including Microsoft SCOM,…
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Welcome to PuzzleLogic!

We're very excited to launch our new website and our new product…Service Advisor! We hope that our message about better IT ops, or more accurately IT service ops, resonates with you. Based on our interactions with many customers, prospects, and interested partners, the operational issues of keeping mission critical applications up and running optimally are as challenging as…
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